Depending on your location, orders usually arrive in 2-7 working days.

Our Return Policy:

Refunds are not applicable once you pay the courier and he leaves, so please check your order before paying.

PLEASE NOTE THAT YOU CANNOT ACCEPT A PART OF YOUR ORDER AND RETURN THE OTHER PART, YOU EITHER ACCEPT AND PAY FOR YOUR FULL ORDER OR RETURN YOUR WHOLE ORDER WITH THE COURIER. ALSO NOTE THAT THE SHIPPING FEES APPLY IN BOTH CASES.

Our Exchange Policy :

If you would like to request an exchange, you can contact us via email or Instagram DM within 24 hours of receiving your order.

Email: urbanthreadseg@yahoo.com

Instagram: @urbanthreads.eg

Please note that exchanges are only allowed for size changes of the same item and color originally purchased. We do not offer color exchanges, so kindly ensure you select your preferred color before placing your order.